At Hypercoat, customer satisfaction and trust are at the core of our values. While we aim to provide products that meet high standards of quality, we understand that situations may arise where a return or refund is necessary. This combined Return and Refund Policy outlines the conditions, process, and timelines for returning products purchased from Hypercoat and receiving a refund. Our objective is to make this process fair, transparent, and easy to complete.
Section 1: Return Policy
Eligibility For Returns
A product may be returned under the following conditions:
● The return request is submitted within 15 business days from the date of delivery.
● The product is unused, undamaged, and includes all original packaging, accessories, and tags.
● You received an incorrect item, a defective product, or a damaged product.
● The order was canceled before shipment, subject to confirmation by our support team.
For the purposes of this policy, business days are Monday through Saturday, excluding Sundays and applicable public holidays.
Conditions When Returns Are Not Accepted
To maintain fairness and product quality, returns will not be accepted under these conditions:
● The product shows visible signs of wear, customer-caused damage, or alteration.
● The return request is made after 15 business days from the delivery date.
● The product is labeled as final sale or non-returnable during purchase.
● The item is returned without the original packaging, accessories, or tags.
● The product is damaged during return shipping due to insufficient or improper packaging by the customer.
Return Label
For smooth and trackable returns, customers are responsible for generating or obtaining a valid return label.
● Customers must use a return label when sending any item back to Hypercoat.
● If the return is due to our error (wrong, defective, or damaged item), our support team will provide appropriate return instructions and, where applicable, a prepaid return label at no cost.
● For all other return reasons (such as change of mind or preference), customers are required to purchase and arrange their own return shipping label.
● The product must be securely re-packed in its original packaging with all tags and accessories before shipping.
● Returns shipped without a proper return label may be delayed, misrouted, or declined.
Return Process
1. Initiate a Return
● Contact our support team with your order number, product details, and reason for return.
● Our team will confirm eligibility and guide you through the process.
2. Prepare the Item
● Ensure the product is unused, in its original condition, and packed with all tags, accessories, and protective packaging.
● Follow the return instructions provided by Hypercoat and securely attach the return label where applicable.
3. Ship the Item
● Use the return shipping instructions provided by Hypercoat to send the item back.
● Returns sent without following the provided instructions may result in delays or complications.
4. Inspection and Approval
● Once received, your return will be inspected within 1 business day, where reasonably possible.
● You will be notified via email regarding the status of your return.
5. Next Step
● If the return is approved, the next step (refund or exchange) will be initiated as per the respective policy.
● If the return does not meet eligibility requirements, our team will provide a written explanation.
Return Shipping Costs
● If the error is caused by Hypercoat (wrong product, defective or damaged item): Hypercoat will cover the applicable return shipping costs.
● If the return is initiated by the customer (change of mind, preference for a different option, or other reasons not caused by Hypercoat): the customer is responsible for return shipping costs.
Timeline For Returns
● Inspection of returned item: within 1 business day of receipt, where reasonably possible.
● Approval notification: within 1 business day after inspection, where reasonably possible.
● Processing of refund or exchange: within 5 business days after approval.
● Bank/financial institution processing: an additional 2–5 business days may apply depending on your payment provider.
Exchanges
At Hypercoat, we accept exchanges subject to product availability.
If you receive an item that is damaged, defective, incorrect, or otherwise eligible for an exchange, please contact us within the applicable 15-business-day return period.
Hypercoat does not charge an exchange fee.
For approved exchanges, the replacement item will be shipped after the returned product has been received and approved according to our return conditions.
Transparency And Fairness
At Hypercoat, we believe in clear and open communication. For that reason:
● All return scenarios and conditions are explained in advance.
● Customers are informed in writing if a return is denied or adjusted, along with the applicable reason.
● If the error is on our side, we take responsibility for correcting it.
● We do not charge undisclosed return or refund fees.
Courier Damage
If the product is damaged while being handled or delivered by the courier, please contact our customer support team as soon as possible after delivery.
Customers should provide clear photographs of the package and product so that Hypercoat can investigate the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund.
Contact Us For Return Assistance
If you have any questions regarding the return process, please reach out to our customer support team:
Business Name: Hypercoat
Business Category: Women's Coats & Outerwear
Business Hours: Monday to Saturday, 10:00 AM – 10:00 PM (Eastern Time)
Sunday: Closed
Phone: +1 786-619-8015
Email: business@rizwanglobalimports.com
Address: 7901 4th St N, Ste 28138, St. Petersburg, FL 33702, United States
Section 2: Refund Policy
At Hypercoat, we aim to provide a clear, fair, and transparent refund process. Eligible refunds are issued according to the conditions and timelines described below.
Refund Eligibility
A customer may be eligible for a refund when:
● An eligible product is returned within the applicable 15-business-day return period.
● The returned product passes our inspection.
● The customer receives an incorrect product.
● The product arrives damaged or defective.
● An eligible order is cancelled before shipment.
● Hypercoat approves the refund after reviewing the customer's request.
Products that do not meet the conditions stated in our Return Policy may not qualify for a refund.
Refund Amount
The customer will receive the refund amount approved by Hypercoat after the returned product has been inspected.
When a full refund is approved, the eligible product purchase amount will be returned to the customer.
Hypercoat will initiate an approved refund within the timeframe stated in this policy.
Original delivery charges may be refunded when the return is caused by:
● An incorrect product sent by Hypercoat.
● A damaged or defective product.
● An error caused by Hypercoat.
Original shipping charges may not be refundable for change-of-mind returns or when the customer selects the wrong product.
Initiating A Refund
To request a refund, the customer must contact our customer support team and provide:
● The order number.
● The customer's full name and contact information.
● The product name or product details.
● The reason for requesting the refund.
● Photographs or video evidence when the product is damaged, defective, or incorrect.
After receiving the request, our support team will review the information and provide return or refund instructions.
Submitting a refund request does not automatically guarantee approval. The request must meet the requirements of our Return and Refund Policy.
Return Inspection And Refund Approval
After the returned product reaches our designated return facility, it will be inspected within 1 business day, where reasonably possible.
We will check that:
● The correct product has been returned.
● The product meets the applicable return conditions.
● All required packaging, tags, accessories, and supporting information are included.
● The product has not been damaged through customer misuse or improper return packaging.
The customer will receive an email confirming whether the refund has been approved or declined. When a refund is declined or adjusted, we will provide the applicable reason.
Refund Processing Time
Once a refund is approved, Hypercoat will initiate the refund within 7 days.
After the refund has been submitted, the customer's bank, payment gateway, or card issuer may require additional time to post the funds to the customer's account.
Any additional bank processing time is controlled by the customer's financial institution and is outside our direct control.
Refund To The Original Payment Method
All approved refunds will be issued to the same payment method used to place the original order.
For example:
● A purchase made by credit card will be refunded to the same credit card.
● A purchase made by debit card will be refunded to the same debit card or associated account.
● A purchase made through an approved online payment provider will be refunded through the same provider.
Refunds cannot normally be transferred to a different card, bank account, or payment method for security and fraud-prevention purposes.
Card Payment Refunds
For purchases made by credit or debit card, Hypercoat will submit the approved refund to the original card used during checkout.
If the original card has expired, been replaced, or is no longer active, the customer should contact the card issuer. In many cases, the card issuer will redirect the refund to the replacement card or associated account.
Hypercoat cannot issue cash, store credit, or payment to another card unless required by applicable law or expressly agreed upon in writing.
Refund Confirmation
Once the refund has been initiated, the customer will receive a confirmation email containing the available refund details.
The confirmation may include:
● The refunded amount.
● The order number.
● The original payment method.
● The date the refund was initiated.
● Any applicable refund explanation or adjustment.
Customers should keep the confirmation email until the refund appears on their payment account.
Refund Fees And Deductions
Hypercoat does not charge a separate refund-processing fee and does not deduct undisclosed fees from an approved refund.
Hypercoat does not retain charges separately imposed by a customer's bank, card issuer, payment gateway, or currency-conversion provider. Any external charges, exchange-rate differences, or banking fees are determined by the relevant financial provider and are outside our control.
Any deduction made directly by Hypercoat, such as a non-refundable original shipping cost for a change-of-mind return, will be clearly explained to the customer before the refund is completed.
Cancelled Order Refunds
If an eligible order is cancelled before shipment, the refund will be returned to the original payment method.
If the order has already been shipped, the cancellation may be processed as a return. The customer may be required to receive and return the product before the refund can be approved.
Damaged, Defective Or Incorrect Product Refunds
Customers should contact us as soon as possible after delivery when a product is damaged, defective, or different from the product ordered.
The customer may be required to provide photographs or video evidence. Once the issue is verified:
● Hypercoat will cover the eligible return-label and return-shipping costs where the issue is confirmed to be our responsibility.
● The customer may be offered a replacement, exchange, or refund.
● An approved refund will be sent to the original payment method.
Change-Of-Mind Refunds
Change-of-mind refunds are available only when the return meets all requirements of the Return Policy.
The product must be:
● Returned within the 15-business-day return period.
● Unused and undamaged.
● In its original packaging.
● Returned with all original tags and accessories.
The customer is responsible for return-label and shipping costs for an approved change-of-mind return.
Delayed Or Missing Refunds
When an approved refund does not appear after the stated processing period, the customer should:
● Check the original credit card, debit card, bank account, or payment account.
● Contact the card issuer or financial institution to ask whether the refund is pending.
● Allow for any additional processing time stated by the financial institution.
● Contact Hypercoat with the order number and refund-confirmation details if the refund still cannot be located.
We will review the payment record and provide available confirmation that the refund was submitted.
Refund Policy Transparency
To ensure fairness and transparency:
● Refund requirements are explained before a return is completed.
● Approved refunds are initiated within the stated timeframe.
● Refunds are returned to the original payment method.
● Customers receive written notification of approval, rejection, or adjustment.
● Refund deductions are clearly disclosed.
● No hidden refund-processing fees are charged by Hypercoat.
● The website policy and Merchant Center return settings will be kept consistent.
Contact Us About A Refund
For questions about a pending, approved, delayed, or missing refund, please contact our customer support team:
Business Name: Hypercoat
Business Category: Women's Coats & Outerwear
Business Hours: Monday to Saturday, 10:00 AM – 10:00 PM (Eastern Time)
Sunday: Closed
Phone: +1 786-619-8015
Email: business@rizwanglobalimports.com
Address: 7901 4th St N, Ste 28138, St. Petersburg, FL 33702, United States