Returns & Refund Policy

At Hypercoat, we provide clear information about our return, exchange, and refund process. This policy applies to orders shipped within the United States.

1. Return Eligibility

Customers may request a return within 15 business days from the date of delivery.

To be eligible:

The product must be unused and unworn.
The product must be in its original condition.
Applicable original tags, packaging, and accessories must be included.
The returned product must match the original order.

Damaged, defective, or incorrect products may also qualify for a return, subject to review.

Business days are Monday through Saturday, excluding applicable public holidays.

2. Items Not Eligible for Return

A return may not be accepted if:

The request is submitted more than 15 business days after delivery.
The product has been worn, used, altered, or damaged by the customer.
Required tags, packaging, or accessories are missing.
The product was identified as final sale or non-returnable at the time of purchase.
The returned product does not match the original order.
The product is damaged because it was not securely packaged for return.

3. Return Process

Customers must contact Hypercoat within 15 business days and provide the order number, product details, contact information, and reason for the return.

Photos or videos may be requested for damaged, defective, or incorrect products.

If approved, Hypercoat will provide return instructions. Customers must follow the instructions, securely package the product, and retain proof of shipment and tracking information.

4. Return Shipping Costs

Hypercoat error: For incorrect, damaged, or defective products confirmed to be Hypercoat's responsibility, Hypercoat will cover applicable return shipping costs.
Customer-initiated return: For change-of-mind or wrong product selection, the customer is responsible for applicable return shipping costs.

5. Restocking Fees

Hypercoat does not charge a restocking fee for approved returns.

Customers may still be responsible for applicable return shipping costs for customer-initiated returns.

6. Exchanges

Hypercoat accepts eligible exchanges subject to product availability.

Customers must contact Hypercoat within 15 business days from delivery. Eligible exchanges may include damaged, defective, or incorrect products.

Hypercoat does not charge an exchange fee. If the requested replacement is unavailable, an applicable alternative resolution, such as a refund, may be provided.

7. Damaged, Defective, or Incorrect Products

Customers should contact Hypercoat as soon as reasonably possible after receiving a damaged, defective, or incorrect product.

Photos or videos of the package, product, damage, defect, or packaging may be requested.

After review, Hypercoat may provide a replacement, exchange, or refund. If the issue is confirmed to be Hypercoat's responsibility, applicable return shipping costs will be covered.

8. Refund Eligibility

A refund may be available when:

An eligible product is returned within the 15-business-day return period.
The product meets the return requirements.
The customer receives an incorrect product.
The product arrives damaged or defective.
An eligible order is canceled before shipment.
Hypercoat approves the refund after review.

9. Refund Amount & Shipping Charges

When a refund is approved, the eligible product purchase amount will be refunded.

Original shipping charges may be refundable when an incorrect, damaged, or defective product is confirmed to be Hypercoat's responsibility.

For customer-initiated returns, such as change of mind or wrong product selection, original shipping charges may not be refundable.

Any deduction made directly by Hypercoat will be explained before the refund is processed.

10. Refund Processing

Approved refunds are generally issued to the original payment method.

Hypercoat will initiate an approved refund within 7 business days after approval. Banks, card issuers, or payment providers may require additional processing time before funds appear in the customer's account.

Hypercoat does not charge a separate refund-processing fee.

11. Order Cancellation

Customers may request cancellation before the order has shipped.

If an eligible cancellation is approved, the applicable refund will be issued to the original payment method.

Once an order has shipped, the cancellation request may be handled under the standard return policy.

12. Change-of-Mind Returns

Change-of-mind returns are accepted when all return requirements are met.

The product must be:

Returned within 15 business days from delivery.
Unused and unworn.
In original condition.
Returned with applicable tags, packaging, and accessories.

The customer is responsible for applicable return shipping costs.

13. Currency

All applicable prices, shipping charges, refunds, and other amounts referenced by Hypercoat are stated in USD (United States Dollars) unless otherwise specified.

14. Delayed or Missing Refunds

If an approved refund does not appear after the stated processing period:

Check the original payment account.
Contact the bank, card issuer, or payment provider.
Allow additional processing time.
Contact Hypercoat with the order number and refund details if the refund is still not received.

Hypercoat will review the available payment information and provide available confirmation that the refund was submitted.